Refund policy

NOOA Refund and Return Policy

We want you to be fully satisfied with your NOOA Device. If you are not satisfied, you may request a refund under our 45-Day Money-Back Guarantee.

45-Day Money-Back Guarantee

To be eligible for a refund, you must contact us within 45 days after the Device was delivered to you. We generally determine the delivery date using the carrier’s delivery records. If you can reasonably demonstrate a different delivery date, we will use that date when determining your eligibility.

How to Request a Refund

To request a return and refund, email Customer Support at help@nooa.coach within the 45-day period. Please include:

  • Your shipment or order number;

  • The date your Device was delivered; and

  • The reason for your return.

We may ask for additional information reasonably necessary to verify your purchase and confirm that your request qualifies under this policy.

Wait for Return Instructions

If your request is approved, Customer Support will provide a return authorization and instructions explaining where and how to return your Device.

Please do not return the Device to the address shown on its original packaging (or to any other address) unless Customer Support specifically instructs you to do so. Returns sent without authorization or contrary to the instructions provided may not be received and may not qualify for a refund.



Return Shipping

Unless applicable law requires otherwise, you are responsible for the cost of returning the Device.

You must:

  • Return the Device within the timeframe specified by Customer Support;

  • Follow the return instructions provided to you;

  • Package the Device appropriately to prevent damage during shipping; and

  • Comply with any carrier requirements applicable to products containing lithium batteries.

Damaged Devices and Replacements

If your Device arrives damaged and you would prefer a replacement, email help@nooa.coach with your order number and a description of the damage.

We may request photographs or other information reasonably necessary to evaluate the issue. If your replacement request is approved, we will make reasonable efforts to provide a replacement promptly.

Refund Timing

After we confirm that your request is eligible and that all applicable return requirements have been satisfied, we will issue the approved refund to your original method of payment.

Refunds are typically reflected within 7–10 business days after processing. Your financial institution may require additional time, and the credit may not appear until your next billing cycle.

Fraudulent or Abusive Requests

We reserve the right to deny a refund when we reasonably determine that a request is fraudulent, abusive, or does not satisfy the requirements of our 45-Day Money-Back Guarantee.

Relationship to Our Terms of Service

This Refund and Return Policy provides a plain-language summary of the return and refund provisions contained in our Terms of Service. Your purchase and use of the Device remain subject to the Terms of Service. If there is any conflict or inconsistency between this policy and the Terms of Service, the Terms of Service will control, except where applicable law requires otherwise.